FAQs
Are all products on BunnyDepot.com Authentic and Genuine?
BunnyDepot Inc and BunnyDepot.com sell 100% authentic and genuine products.
Products that -
Sold by BunnyDepot- We source and merchandise items from authorized wholesalers/distributors/manufacturers. And we also purchase items from private sellers and individuals for reselling.
Sourced by Third-Party Sellers (including Consignment Products)- We safeguard our customers and fence off all counterfeit products. We never sell unauthentic/non-genuine items. All our sellers and consigners who sell branded products are required to provide purchase invoices/receipts before launching onBunnyDepot.com.
For more information, please visit our Terms of Service
What are BunnyPacks?
BunnyPack item means the product is split from the original bundled packaging or bulk packagingwhich is supposed to be sold as a set by the manufacturer/distributor. Weconvert and separate the original packaging into BunnyPack in a secured, COVID-free, and hygienic environment. For more detail explanation, please visit our Terms of Service or contact us at cs@bunnydepot.com
When will my order gets shipped?
Most of the time, we process your order on the same day after you placed the order. The shipping cut-off time is 4 PM on weekdays. Weekends/Holiday orders will be shipped on the next business day. In some circumstances, there will be some delay. More detail could be found on Shipping Policy
How can I return a product or ask for a refund?
30 Days Return Policy
If you would like to return a product, we are more than happy to accept your product return request.
We will accept your return-
- when it is within 30 days of receiving your item (The carrier's Official Shipment Tracking Website is our only reference to determine the shipping status). The buyer/you will be responsible to pay the return shipping label and all the associated return shipping fees. And we will refund the original purchased amount (any shipping fee you paid will not be refunded) to you after our return product inspection team received and verified the condition of the returned product (~1-2 business day processing time). To be eligible for a full refund, your returned item must be in the same item and same condition as you received it, unworn or unused, with tags, and in its original packaging (resellable condition). In some cases, you may also be required to provide the receipt or proof of purchase.
- We will only pay for your return label only when the product you received is defective, damaged in transit, or expired.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at cs@bunnydepot.com.
For more information, please visit our Return & Refund Page
Do you have a Privacy Policy? Do you sell my data?
We do have a Privacy Policy. Please also visit our Terms of Service.